Refund policy

Last updated: September 29, 2026

We want you to be happy with your order from Tactic Gears. If something isn't right, here is exactly how returns, exchanges, and refunds work.

30-Day Return Window

You can request a return within 30 days after your order is delivered. To be eligible, items must be unused, unworn, unwashed, and in their original condition and packaging, with tags attached where applicable.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or is not what you ordered, email us at support@tacticgears.com within 7 days of delivery with:

  • Your order number
  • Clear photos of the item and the issue
  • A photo of the shipping label and outer packaging

Once we confirm the issue, we will send a free replacement or issue a full refund, including any shipping you paid. In most cases, you will not need to send the item back. We cover all costs for our mistakes.

Change-of-Mind Returns

If you simply changed your mind or ordered the wrong size, you can return eligible items within 30 days of delivery. For these returns:

  • You are responsible for return shipping costs.
  • Original shipping charges are not refundable.
  • We recommend using a trackable shipping service. We cannot issue a refund for a return we do not receive.

How to Start a Return

  1. Email support@tacticgears.com with your order number, the item(s) you want to return, and the reason.
  2. We will reply within 1 to 2 business days with the return address and instructions.
  3. Ship the item back and send us the tracking number.

Please do not send items back without contacting us first. Items sent without a return authorization, or to the wrong address, may not be accepted.

Items That Cannot Be Returned

  • Items that have been used, worn, washed, altered, or damaged after delivery
  • Face masks, gloves, and other worn-on-body gear that has been used or has hygiene seals removed
  • Items marked as final sale
  • Gift cards

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want. If the original item was damaged, defective, or wrong, we will send the correct replacement at no cost.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take an additional 5 to 10 business days to post the refund to your account.

If you have not received your refund after 15 business days from our approval email, please contact us at support@tacticgears.com.

Order Cancellations

You can cancel your order for a full refund within 12 hours of placing it by emailing us. After that, your order may already be in processing and cannot be canceled, but you can return it under this policy once it arrives.

Contact

Questions about a return? Email support@tacticgears.com. We reply within 1 to 2 business days.