Shipping policy
Last updated: September 29, 2026
Processing Time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding US holidays). Processing includes order verification, quality check, and packing. Orders placed on weekends or holidays begin processing the next business day.
Shipping Rates and Delivery Times
| Destination | Order Value | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| United States | $50 or more | FREE | 7 to 15 business days |
| United States | Under $50 | $5.99 | 7 to 15 business days |
| International | Any | $9.99 | 10 to 25 business days |
Delivery times start after your order has been processed and shipped. Total time from order to delivery is processing time plus delivery time. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, peak seasons, or customs.
The free shipping threshold is based on the order subtotal after discounts and before taxes.
Multiple Packages
Our products ship from different fulfillment locations. If you order more than one item, your order may arrive in separate packages on different days, each with its own tracking number. You will not be charged extra shipping for this.
Order Tracking
When your order ships, you will receive an email with a tracking number. Tracking may take 2 to 5 business days to show updates after the label is created. If you have not received tracking information within 5 business days of your order, email support@tacticgears.com.
International Orders: Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We cannot control customs processing times, which may delay delivery. If a package is refused or returned because duties were not paid, the original shipping cost and any return shipping fees are non-refundable.
Shipping Address
Please double-check your shipping address before placing your order. If you need to change your address, email us within 12 hours of placing the order. We are not responsible for orders delivered to an incorrect address provided at checkout. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you pay the new shipping cost.
Lost, Delayed, or Stolen Packages
- No tracking updates: If your tracking has not updated for 10 business days, contact us and we will open an investigation with the carrier.
- Not delivered: If your order has not arrived within 30 days of shipping (US) or 45 days of shipping (international), contact us. Once the carrier confirms the package is lost, we will send a free replacement or issue a full refund.
- Marked delivered but not received: Please check with neighbors, your building's mail room, and around your property, and wait 48 hours, as carriers sometimes mark packages delivered early. If it still has not arrived, contact us within 7 days of the delivery date and we will help you file a claim with the carrier.
P.O. Boxes and APO/FPO Addresses
We ship to P.O. Boxes and APO/FPO/DPO military addresses. Delivery to these addresses may take longer than the estimates above.
Contact
For any shipping question, email support@tacticgears.com. We reply within 1 to 2 business days.